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| Job Title: Customer Service Officer | |||||||||||||||
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| Fulfilling a hybrid role split evenly between Customer Service and Tenant Liaison you will be responsible for ensuring our customers are provided with the highest level of customer service. You will be reporting to the customer service team leader. Your duties will involve; 1) Receiving inbound calls and processing them in line with organisational guidelines 2) Booking domestic calls for engineers on our bespoke company IT system 3) Making outbound calls to tenants to arrange access for engineers to attend their dwellings to carry out works. No cold calling is involved. 4) Receiving inbound calls from customers who report service issues 5) Routing of service issues to the relevant individual and booking an appointment with the customer for an engineer to attend to resolve Essential to your success in this role you must demonstrate the following; 4) A professional, conscientious and friendly telephone manner 5) Efficient time management skills 6) A positive attitude to customers 7) Have a competent working knowledge of MS office programs 8) Be proactive and efficient at liaising between several department to achieve operational goals and objectives It would be beneficial if you have precious knowledge of working in a customer service or tenant liaison capacity, however full training will be given to the right applicant. This position would suit an ambitious person with experience of customer service that is eager to take responsibility for providing a first rate service and after care support to our customers in this dynamic and enterprising company. |
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