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| Job Title: Domestic Installation Co-ordinator | |||||||||||||||
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| To receive inbound calls from customers and process them in line with company procedures and guidelines, maximising sales opportunities to book appointments for our installation engineer to attend their home with a view to installing a Digital TV System. MAIN RESPONSIBILITIES • Phone systems - answering the telephone, satisfying, fielding and routing queries in a manner which suitably enhances the company’s image. And maximises sales opportunities. • Booking appointments - for our engineers to attend customer’s dwellings and either perform installation or service work. • Maintain accurate computer records – each time an activity occurs with a customer a note must made on the customer’s account within our IT system so that queries can be tracked and monitored form initial contact through to satisfactory conclusion. JOB SPECIFICATION This is a key post requiring good communications, administrative and clerical skills. As first point of contact for our customers, the post demands initiative and tact, along with a high standard of professionalism to portray the company in an efficient and helpful manner at all times. Duties include receiving inbound calls and processing them in line with company guidelines, maximising all sales opportunities and booking calls for engineers on our bespoke company IT system. No cold calling is involved, receiving inbound calls from customers who are enquiring about Digital TV systems and aiming to book an appointment with the customer for an engineer to attend their home and install a Digital TV system. Normal office hours are worked between 8-00am – 5-30pm Monday – Saturday. In order for the company to work effectively you may be required to assist within other areas of work, so you should be prepared to undertake other duties appropriate to the post as delegated by the Team Leader. All staff are expected to abide by organisational policies and procedures. |
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